SafeScoop MultiCat Pro

Yes. The litter box is equipped with 6-layer safety protection: dual infrared sensors, radar motion detection, Hall sensors, and gravity sensors. These prevent the drum from rotating when your cat is nearby or inside.

After your cat leaves the box, the sensors detect the absence and initiate the cleaning cycle. Waste is automatically separated from the clean litter and stored in a sealed drawer for easy disposal.

Absolutely. The sealed drum design prevents odors from escaping. It also includes a built-in fragrance gel and a 72-hour deodorizing cycle to keep your home fresh.

The 10-liter waste drawer can hold up to 10 days of waste for one cat. For multi-cat households, we recommend checking every 5–7 days.

Yes. The unit features modular components that are easy to disassemble and rinse. Most users clean the inside once every 1–2 weeks, depending on usage.

It supports most clumping litters, including bentonite clay and tofu-based clumping litter. Non-clumping or crystal litters are not recommended.

Yes. The app (available on iOS and Android) connects via 2.4GHz Wi-Fi and lets you monitor usage, track your cat's weight and habits, and schedule cleanings.

It’s suitable for up to 4 cats. The spacious 90L interior and rapid self-cleaning cycle make it ideal for multi-cat households.

Very quiet—under 35dB. It won’t disturb your home environment or startle sensitive cats.

No. It comes ready to use out of the box. Just plug it in, fill it with clumping litter, connect to Wi-Fi, and you’re ready to go.

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

• Quick checkout process
• Easily view your order status and order history
• Receive updates detailing our new releases and special promotions

What if I forgot my password?

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order. So Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone from the trouble. 

Are there any exchange rates?

All of our transactions are based on pound sterling. If your credit card is based on another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

How do I change or cancel my order?

If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. 

Please note that any order that have already been packed or shipped cannot be cancelled.

How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.

When will my order arrive?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

How do I track my order?

We will email your tracking number as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

You can track your order here.

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

What Do I Do If I Have Missing Items In My Order?

If something is still missing, please contact us immediately.

When will my order be processed?

All orders are handled and shipped out from our warehouse in. Please allow extra time for your order to be processed during holidays and sale seasons. 

We process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. 

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 14 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Include your order number, photographs of the item(s), and any reference numbers related to your package. We will do our very best to resolve your case as soon as possible.

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.