Meow Star Space

Yes. The litter box is equipped with infrared motion detection and weight sensors that automatically stop all rotation if your cat re-enters or is detected nearby. This ensures zero risk of injury or accidents during cleaning.

Absolutely. It supports up to 2–3 cats in a single household and can track individual usage habits via the app (based on entry time and weight data). The spacious 65L drum accommodates larger cats comfortably.

The unit features sealed waste storage, negative-ion sterilization, and an air-exchange system. This triple-layer deodorization prevents odors from escaping and neutralizes bacteria inside the waste drawer.

Use only clumping clay litter for optimal performance. Avoid crystal, pellet, tofu, or non-clumping litter, as these may interfere with the automatic separation and cleaning mechanism.

On average, the 9L waste bin lasts about 5–7 days for one cat, or 2–3 days in a multi-cat household. The app sends a notification when it’s time to empty.

Yes. The litter box will still function normally (auto-cleaning, sensor operation) without Wi-Fi. However, app-based features like data tracking and remote cleaning will be paused until reconnection.

Yes. You can initiate manual cleaning directly from the touch panel on the device or remotely via the mobile app. It also supports scheduled cleanings if you prefer a fixed daily routine.

Not at all. The cleaning process uses a low-noise motor and smooth drum rotation. Most users say it’s quieter than a dishwasher and doesn’t disturb pets or sleep.

The system is designed to auto-detect errors like overfilled litter or foreign objects. If a jam occurs, it pauses and notifies you via the app. A simple reset or cleaning of the drum usually resolves the issue.

Yes! The app logs.This helps you monitor early signs of health issues like weight loss or abnormal bathroom habits.

Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:

Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions
What if I forgot my password?
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

What if I typed the wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order. So Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone from the trouble. 

Are there any exchange rates?
All of our transactions are based on pound sterling. If your credit card is based on another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

How do I change or cancel my order?
If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. 

Please note that any order that have already been packed or shipped cannot be cancelled.

How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.

When will my order arrive?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

How do I track my order?
We will email your tracking number as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

You can track your order here.

Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately.

When will my order be processed?
All orders are handled and shipped out from our warehouse in. Please allow extra time for your order to be processed during holidays and sale seasons. 

We process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. 

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 14 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Include your order number, photographs of the item(s), and any reference numbers related to your package. We will do our very best to resolve your case as soon as possible.

How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.